Careers

Position Summary

We are seeking an experienced Cyber Security Specialist with 10+ years of progressive, hands-on experience across multiple security domains. This role requires a self-directed, analytical professional with deep operational expertise in modern security environments.

The ideal candidate combines business acumen and strong technical capability with sound judgment, is comfortable operating across both information technology (IT) and operational technology (OT) environments, and can lead security investigations, advise on best practices, and drive measurable risk reduction across the organization.

Key Responsibilities

Endpoint Security & Hardening

• Develop and maintain secure configuration baselines for Windows, macOS, Linux, and mobile platforms.
  
• Administer and tune EDR/XDR solutions, validate detection efficacy, and optimize response workflows.
  
• Support application control, encryption, and secure configuration management initiatives.
  
  

Managed Detection & Response (MDR) & Threat Detection

• Serve as primary liaison to MDR/SOC providers; analyze escalated alerts and improve detection tuning.
  
• Integrate threat intelligence into detection strategies and risk mitigation efforts.
  
• Continuously evaluate detection coverage against evolving attack techniques.
  
  

Incident Investigation & Response

• Lead technical response efforts for security incidents, including containment, eradication, and recovery.
  
• Conduct log analysis, endpoint forensics, and root-cause investigations.
  
• Produce executive-ready incident summaries, lessons learned, and remediation plans.
  
  

Firewall & Network Security

• Perform advanced firewall and rule-set audits to ensure configuration integrity and policy alignment.
  
• Evaluate segmentation strategies, Zero Trust controls, and traffic flow architecture.
  
• Recommend improvements to perimeter and internal network security controls.
  
  

Governance, Risk & Continuous Improvement

• Apply NIST Cybersecurity Framework (CSF) and CIS Critical Security Controls to guide program maturity.
  
• Participate in risk assessments and contribute to development of security policies, standards, and procedures.
  
• Drive cross-functional collaboration to strengthen organizational security posture.
  
  

Cloud & Hybrid Security

• Assess and secure cloud-based infrastructure and SaaS platforms.
  
• Review identity, authentication, and access control models within hybrid environments.
  
• Support implementation of Zero Trust architecture principles.
  
  

Qualifications & Experience

• 10+ years of progressive cybersecurity experience across multiple domains, including firewall management, network security, vulnerability management, incident response, threat hunting, MDR/SOC operations, endpoint security, or related areas.
  
• Strong working knowledge of TCP/IP, routing, switching, encryption, authentication protocols, system hardening, and modern attack techniques.
  
• Experience with cloud security principles and Zero Trust architecture.
  
• Demonstrated experience operating in or alongside Security Operations teams.
  
• Ability to work independently, take initiative, and drive outcomes with minimal oversight.
  
• Excellent written and verbal communication skills, including the ability to translate technical findings into business-aligned recommendations.
  
• Working knowledge of NIST CSF, CIS Controls, and general security governance practices.
  
• Industry certifications preferred (ISC2, ISACA, GIAC, or equivalent).
  
  

Preferred Attributes

• Strong analytical and problem-solving skills.
  
• Composed decision-making under pressure.
  
• Continuous learner who stays current on emerging threats and defensive techniques.
  
• Collaborative mindset with a willingness to mentor junior staff.
  
• Ability to build strong cross-functional relationships that enhance operational efficiency and risk reduction.
  
• Technical and business writing and presentation skills
  

We are currently seeking qualified candidates for the position of Customer Support Representative (CSR) reporting from our Steele, ND office location.
As a vital member of our front-line support team, the CSR plays a key role in resolving technical issues, strengthening customer relationships, and supporting long-term satisfaction and retention. This position is ideal for a highly motivated individual who thrives on problem-solving, delivering proactive service, and creating positive experiences that build trust in BEK’s services.

The CSR provides timely training, technical support, and service guidance to both customers and BEK employees. Responsibilities include responding to trouble calls, accurately managing service orders and installations, and working closely with cross-functional teams—such as Provisioning, Engineering, Sales, and vendors—to ensure services are functioning correctly and customer needs are met. Through every interaction, the CSR contributes to a consistent, high-quality customer experience that drives loyalty and long-term satisfaction and retention.

Operational Duties

• Accurately handle, maintain, and follow through on service orders, installations, and trouble tickets.
  
• Support customer account administration and ongoing service needs.
  
• Understand and provide clear, confident troubleshooting for software, hardware, networking, and equipment issues.
  
• Proactively identify opportunities to enhance the customer experience and reduce churn through thoughtful support, service education, and solution-focused conversations.
  
• Identify customer pain points and recurring issues, helping to reduce churn by addressing concerns early and effectively.
  
• Promote relevant BEK products and services that may enhance the customer’s experience or better meet their evolving needs.
  
• Diagnoses and troubleshoot technical issues related to networks, phones, routers, and software applications.
  
• Contribute to a positive team environment that encourages innovation, accountability, and continuous improvement.
  
• Deliver product and service training to internal teams and customers to increase engagement, satisfaction, and retention.
  
• Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.
  
• Other duties as required or assigned by company management.
  
  

What You Need for This Position

• Associate degree or equivalent in a computer-related or technical certification, OR three (3) years of relevant customer call center work experience; OR a combination of education and experience that encompasses all aspects of this position.
  
• Strong interpersonal skills to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat, and energetic.
  
• Proven ability to communicate with clarity, compassion, and professionalism, especially when dealing with complex or technical topics.
  
• We work in a fast-paced, ever-changing environment; a demonstrated ability to juggle multiple, competing for tasks and demands with strict attention to detail is a must.
  
• Resourceful, roll up the sleeves attitude. The successful candidate must take the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.
  
• Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the Company's needs today and in the future.
  
• Be highly organized, detail-oriented, and resolute regarding accuracy.
  
• Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.